Privacy Policy

The account owner, @moh.alkassem (Mohamad Alkassem | AI Automation), runs ReelFlow for their own Instagram professional account and is responsible for your information. It is not a public service: nobody else can sign in to it, and it doesn't serve other businesses.

Only information that Instagram (Meta) sends to the tool when you interact with @moh.alkassem, or that you choose to share in a conversation:

• Your Instagram-scoped user ID (a number Instagram assigns to you for this account only), and your username, display name and profile picture when Instagram provides them.
• Comments you post on the account's posts, reels and live videos, with their date and time.
• Direct messages you exchange with the account: text, buttons or quick replies you tap, replies to and mentions of its stories, reactions, and media or links you send.
• Whether you follow the account, when it checks this before sending you something you asked for.
• Information you decide to send in a conversation, such as an email address or phone number.
• When you open a link sent to you in a DM: which link and when. Your IP address and device details are not stored.

ReelFlow never receives your password, your other conversations, or anything you haven't shared with @moh.alkassem.

• To reply to your comments and messages automatically, for example to send you a link or resource you asked for.
• To keep a conversation history, so the account owner can follow up with you personally.
• To send you what you requested to the email address or phone number you shared for that purpose.
• To understand which posts and messages work, using counts such as messages sent and links opened.
• To keep the service secure and fix problems, using technical logs.

Where laws such as the GDPR apply, answering the messages you send is based on legitimate interest, and information you volunteer (like your email) is processed with your consent, which you can withdraw at any time.

If the account owner turns on the AI assistant, the text of your message and recent messages of your conversation can be sent to Anthropic, the provider of the Claude AI model, to draft a reply. Anthropic processes it as a service provider under its commercial terms. You can always ask for a person to reply instead.

Information is stored in a database on a server controlled by the account owner. Only the account owner can sign in to ReelFlow, with a password, and Instagram access tokens are stored encrypted.

Information is shared only with:

• Meta (Instagram), which delivers comments and messages between you and the account;
• Anthropic, for AI-assisted replies, only when that feature is turned on;
• the hosting provider that runs the server.

Your information is not sold or rented, not shared with advertisers or data brokers, and not used for advertising.

• Contact details, conversations and comments are kept while the account owner uses ReelFlow, until you ask for them to be deleted or the owner deletes them.
• Raw copies of the notifications Instagram sends are deleted automatically after 30 days (90 days for ones that could not be processed).
• Technical logs of calls to Instagram, which contain no message content, are deleted after 14 days.
• When the account owner removes the app from Instagram and requests deletion, the access token and the data copied from the Instagram account (profile, posts and insights) are deleted.

• Automated messages are only sent in reply to something you did, such as a comment, a message or a button tap, and Instagram limits when businesses can message you.
• To see, correct or delete your information, send a DM to @moh.alkassem, for example “Delete my data”. Your contact record, the messages and comments stored in ReelFlow and any email or phone number you shared are deleted within 30 days, and you get a confirmation by DM.
• You can block or restrict the account in Instagram at any time.

The full steps are on the data deletion page.

Instagram is not for children under 13, and ReelFlow is not directed at them. If you believe a child's information was collected, contact @moh.alkassem and it will be deleted.

Your use of Instagram is covered by Instagram's Terms of Use and Meta's Privacy Policy. ReelFlow uses Instagram's official API and is not affiliated with, endorsed or sponsored by Instagram or Meta.

If this policy changes, the new version is posted on this page with a new date at the top.

Questions about your information? Send a DM to @moh.alkassem on Instagram (open a conversation).